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CUSTOMER SERVICE

Do you have questions regarding deliveries, materials, sizes or something completely different  – don't hesitate to  email us. 

info@klueconcept.com

Return or Exchange

Kindly note that the product can be returned in 14 days, unused, in its original packaging and including all tags and the invoice. Please send a mail to info@klueconcept.com regarding your return or exchange request. Necessary instructions to follow will be sent to your mail. Refund of the purchase will be made within 10 days.

A confirmation mail will be sent when your order is processed. This will include a tracking number so you can track the progress of your order.The delivery may take from 2 days up to 1 week depending on your delivery address. Shipping fees will be covered by us.

                                           

Personal data is all the information that can be linked directly or indirectly to a living person. This means that the following is considered personal information: name, address, phone number, e-mail address, IP address, photographs etc.This information is stored in order for us to manage your order, deliver your goods to the your address, manage payment and any returns, swaps and complaints. 

To make sure your online shopping experience is safe, all transactions are made in collaboration with Pay U. You may proceed with your payment with any card of yours whether it is debit or credit card.

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